Monitoring & Visualize
Service Desk & Monitoring
• We create the Monitoring and IT Service Desk solutions aligned to your business needs with a single point of contact,
• Seamless management and increased quality and flexibility .
• You’ll have access to global dashboard for 24/7/365.
• Support and proactive monitoring of key applications and infrastructure
• Support to entire ITIL aligned service
• All your monitoring needs are covered
Monitoring & Event Management
• We systematically observe services and service components and record and report selected changes of state identified as events.
• Identifies and prioritizes infrastructure, services and business process and information security events.
• Establishes the appropriate response to events, including responding to conditions that could lead to potential faults or incidents
Incident Management & Communications
We provide a framework for defining and managing a communication process for an incident. It helps you to streamline a communication process by creating designated incident communication plans for effective communication during an event.An incident communication plan helps you to streamline a communication process with regards to an incident. It defines
• The stakeholders who should be informed,
• What information should be shared,
• When the information should be delivered & the methods of communication